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Medical Administrative Assistant (CMAA exam) (HF-MOA-01)


Course Description

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and
the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2018.


Module 1 – Introduction to Medical Assisting
• Lesson 1 – Becoming a Successful Student
• Lesson 2 – The Healthcare Industry
• Lesson 3 – The Medical Assisting Profession
• Lesson 4 – Professional Behavior in the Workplace
• Lesson 5 – Interpersonal Skills and Human Behavior
• Lesson 6 – Medicine and Ethics
• Lesson 7 – Medicine and the Law

Module 2 – Administrative Medical Assisting
• Lesson 8 – Computer Concepts
• Lesson 9 – Telephone Techniques
• Lesson 10 – Scheduling Appointments
• Lesson 11 – Patient Reception and Processing
• Lesson 12 – Office Environment and Daily Operations
• Lesson 13 – Written Communications and Mail Processing

Module 3 – Health Information in the Medical Office
• Lesson 14 – The Paper Medical Record
• Lesson 15 – The Electronic Medical Record
• Lesson 16 – Health Information Management
• Lesson 17 – Privacy in the Physician’s Office

Module 4 – Billing and Coding Procedures
• Lesson 18 – Basics of Diagnostic Coding
• Lesson 19 – Basics of Procedural Coding
• Lesson 20 – Basics of Health Insurance
• Lesson 21 – The Health Insurance Claim Form
• Lesson 22 – Professional Fees, Billing, and Collecting

Module 5 – Financial and Practice Management
• Lesson 23 – Banking Services and Procedures
• Lesson 24 – Financial and Practice Management
• Lesson 25 – Medical Practice Management and Human Resources
• Lesson 26 – Medical Practice Marketing and Customer Service

Module 6 – Assisting with Medical Emergencies and Career Development
• Lesson 27 – Emergency Preparedness and Assisting with Medical Emergencies
• Lesson 28 – Career Development and Life Skills


6 months




Students should have or be pursuing a high school diploma or GED.

Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA).


Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA).




Patrice Arevalo
Patricia has a degree in Medical Assisting from The Career College of Northern Nevada, Dental Assisting from the Community College of the Air Force, and is currently working on her B.S. in Criminal Justice Studies from Grand Canyon University in Arizona. She has over 10 years of experience working in doctors’ offices and has been an Air Force Reservist since 2009. She has worked as an instructor for multiple schools over the last 4 years teaching medical and dental assistant curriculum, as well as OSHA safety requirements and career development.


Students will recieve these textbooks with their program:
• Kinn’s The Administrative Medical Assistant, 7e
• Kinn’s The Administrative Medical Assistant Student Workbook, 7e

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