• Home
  • Course Catalog
  • Contact Us
Loading... Loading... Please wait...
Request info
Contact Us
First Name*
Last Name*
Lead Status
Lead Source*
External Referrer
Partner SMEC ID
Enter text from the pic*

Dental Office Assistant (HF-DOA-01)


Course Description

The Dental Office Assistant course delivers all the latest information and skill practice you need to succeed in the paperless era: technology, forms, and equipment in use today; up-to-date coding information; HIPAA and OSHA guidelines; functions of the dental business office; communication and critical thinking exercises; and in-depth instruction for completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding.
After completing this course, you should be able to:
• Identify good communication skills, telephone techniques, and methods for maintaining patient relations.
• Comprehend the role of the dental office assistant within the Dental Healthcare Team.
• Recognize the requirements for managing dental office systems and dental patient records.
• Identify the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures.
• Identify the steps for bookkeeping procedures including accounts receivable and accounts payable.


Dental Office Assistant Module 1
Introduction to the Dental Profession
• Orientation to the Dental Profession
• Good Personality Traits
• Education
• Members of the Dental Healthcare Team
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Professional Organizations
• Basic Dental Office Design
• Dental Anatomy
• Dental Numbering System
• Charting Methods
• Dental Procedures
• Chairside Dental-Assisting Duties
• Infection Control
Dental Office Assistant Module 2
Communication Skills in the Dental Office
• Interpersonal and Communication Skills
• Barriers to Effective Communication
• Improving Communication
• Telephone Techniques
• Written Correspondence
• Letter Writing Style
• Patient Relations
• Psychology and Positive Image
• Problem Solving
• Providing Outstanding Customer Service
• Dental Healthcare Team Communications
• Dental Practice Procedural Manual
• Organizational Conflicts
• Staff Meetings
Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
• Computerized Dental Practice
• Selecting a Software Package
• Basic Operations of a Software Package
• Role of the Administrative Dental Assistant
• Daily Procedures with a Computerized System
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record
• Preparing Business Documents
Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
• Dental Patient Scheduling
• Mechanics of Scheduling
• The Art of Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Methods for Recalling Patients
• Inventory Management
• Types of Supplies, Products, & Equipment
• Selecting and Ordering Supplies, Products, & Equipment
• Occupational Safety and Health Administration (OSHA)
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications
• Intraoffice Communications
• Office Machines
• Business Office Environment
Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures & Insurance
• Designing a Financial Policy
• Financial Policies
• Financial Policy Communications
• Managing Accounts Receivable
• Types of Dental Insurance
• Insurance Coding
• Organizing Insurance Coverage
• Types of Insurance Information Required
• Methods of Filing Insurance Claims
• Insurance Payments
• Insurance Tracking Systems
• Secondary Coverage
• Government Assistance
• Completing a Dental Claim Form
• Fraudulent Insurance Billing
Dental Office Assistant Module 6
Accounts Payable & Accounts Receivable
• Bookkeeping Procedures
• Organizing an Accounts Payable System
• Verification of Expenditures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Payroll Services
• Financial Records Organization
• Billing
• Managing Patient Transactions
• Reports
• Employment Strategies
• Managing Your Career
• Future Career Opportunities
• Assessing Yourself and Your Career


12 months




There are no specific prerequisites for this course. Students will need access to both a computer and the internet. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.

The intended audience for this program is individuals that are seeking to gain employment in the field of Dental Office Assisting or wishing to enhance their skills in the field of Dental Office Assisting


Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA).




This class supported by an Educational Mentor. Our educational mentors have worked or are working in the subject they mentor. Educational Mentors reviews student work, student progress, and interacts with students as needed. They respond to any questions or concerns you might have, as well as encouraging and motivating you to succeed.


Internet Access
• Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
• Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.

• Windows hardware configurations and processors are acceptable
• Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple's website)
• 1 GB RAM minimum recommended
• Operating Systems
-Windows XP, Vista or 7 and Mac OS X 10 or higher with Windows
• Web Browsers
-Google Chrome is highly recommended
-Internet Explorer is not recommended as it may not display certain menus and links
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Kindle Reader App
• Adobe PDF Reader
• Media Plug-ins (These may be required depending on your course media.)
• Adobe Flash Player
• Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
• PowerPoint Viewer

The following textbooks will be provided to each student upon registration:

• The Administrative Dental Assistant by Linda Gaylor

Find Similar Courses by Category